Chick-fil-A didn't become a fast-food giant by accident. Their secret lies in these 5 pillars of service. As Venti business owners (20 employees or less) you need to stop focusing on getting bigger and start focusing on getting better.
In this video I’ll discuss:
What are the five pillars of service that Chick-fil-A focuses on?
How can these pillars be applied to a small, service-based business?
What specific metrics can be used to measure the effectiveness of each pillar?
What role does consistency play in customer loyalty and business growth?
How can a business owner effectively receive and utilize customer feedback?
Why is speed of service so important in today's market?
How can a small business compete with larger franchises by focusing on service?
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