Feedback isn't the enemy; it's the compass guiding your business to success. Ignoring customer feedback is like sailing blind – you're headed for an iceberg.
In this video, I discuss:
What are the four Cs of feedback?
How can I use feedback to increase profits?
What's the difference between comments, criticism, complaints, and compliments?
How do I create a system for collecting and acting on feedback?
How can I tell which feedback to prioritize?
What’s the “cha-ching” reframe and how does it work?
How can feedback help me avoid making costly mistakes?
How can I use feedback to improve customer relationships?
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